Please Note that we have a supporting team available on Telegram 24/7, ready to answer all questions and solve any issues. However, if your question is not answered within minutes, make sure to check our FAQ.
For business proposals or feedback, you can also email us at email@example.com
To have your token listed on Kiwidex please submit the Token Listing Application.
❶ What is Kiwidex?
▶ Kiwidex is the world's first decentralized exchange based on TRON that also supports handling trade on mobile. It is a platform with a complete secure mobile operating system and extensive network that matches buyers and sellers to complete transactions. All kinds of tokens in TRON ecology can be freely traded here, with open trading dates and can be checked in real time. It focus on providing user a safe and easy-to-use user experience that could rival the one of centralized exchange.
❷ Do I need to create an account to trade on Kiwidex?
▶ No, you don’t need a dedicated account for Kiwidex. Your login is done through your Tron-supported browser wallet (we recommend TronLink or Tronpay ), and we don’t store any of your personal information.
❸ My order failed or is still unconfirmed and I haven’t been refunded my tokens?
▶ Sometimes the TRON network is very unstable, due to server issues with Tron Network. Unfortunately, this is beyond our control. If there are no changes within 1 hour, please contact an admin in our Telegram channel to get individual support. We will assist you in obtaining your tokens back to your wallet.
❹ My order appeared on the list of current orders but it is still open or only partially filled?
▶ Your order is still waiting to be filled 100%. You can cancel it at any time and get the refund.
❺ I cannot place market orders. Are just limit orders available?
▶ Currently we have deactivated the market order tab on our site. We will publish it with the upcoming update.
❻ How can I cancel my order?
▶ You can Go to the "Orders Center" tab, and in the far right you’ll find the “Cancel” button. Press it to cancel the order and have your balance refunded.
❼ I cancelled my order and haven’t received my tokens back?
▶ Please understand that this is a blockchain operation, and as such, transaction time vary. If you haven’t received the tokens in your wallet within 1 hours, please contact our team on Telegram and provide them the hash code of your transaction (to find the hash, simply click on the creation date of the order).
❽ Why won’t the website won't allow me to place any of my orders?
▶ Firstly, make sure your Tron wallet has sufficient Energy, Bandwidth or TRX in it to cover for the network fees. Sometimes the Tron network has lag issues and it might affect the response time of our website.
❾ Can I use Kiwidex.io on my mobile device?
▶ You can use Kiwidex on mobile through Math wallet、VenaPi wallet、Banko wallet、Bitpie wallet、Bimoney wallet、Bitkeep wallet、Cobo wallet、Dalong wallet dApp browser. You can import your private private key and use Kiwidex directly through the app. If you have any questions, you can talk with admin .
❿ What is the trading fee on Kiwidex.io ?
▶ Trading fees on Kiwidex are the same for both Makers and Takers, a set amount of 0.2% of the volume traded.